Updated July 22, 2020.  For our official statements and press releases, click here to skip down to Official Updates).
Darling's is Here to Help!
There are lots of things to worry about these days, and we want to be sure that your safety while you are getting necessary service or completing your car purchase isn't one of them. We have taken steps since the beginning of this situation to ensure that our team, our customers, and our community are safe, while still offering the customer service you expect.

We know that buying a vehicle may not be a priority for you right now, but if you are in need, we are here to help in a safe and responsible way. We can work with you safely in our showroom, by phone, or online.  You can start creating your own deal, including customizing your payment, valuing your trade-in, and applying for credit right on our website with our new Darling's Direct tool.  You can test drive from our lot or we can bring the vehicle right to your driveway.  We are also offering no-contact paperwork for you to complete in the safety and comfort of your own home.  To make your showroom appointment, or if you have any questions, please contact us at 1-877-445-9383

If you need repairs or maintenance, we are offering no-contact pickup and delivery options, as well as increased sanitization while your vehicle is in our care.  To make your service appointment, please call us at 1-877-445-9876.

Stay safe and healthy!

SERVICE
Our service departments are open to support you!

We are offering several no-contact service options: 
  • Drop your vehicle off using our early bird or night owl drop-off options. 
  • Our Team Service Managers can work with you by phone on any questions you may have about your service. 
  • You may pay for your service over the phone. 
  • We are offering free pickup and delivery of your vehicle within 25 miles. 
We are also offering top-notch sanitization procedures, including gloves and disinfectant wipedowns for any high-touch areas in your vehicle.

Call our Appointment Center at (877) 445-9876 or Request an Appointment
SALES
Our showrooms are open with upgraded safety!

We are here to assist you with your next vehicle purchase in a variety of ways:
  • We can work with you safely in our store, or on our lot, to find our next vehicle.
  • Shop our full inventory online at any time, 24/7, or on our lot!
  • If you are not comfortable coming in, you can reach out to our team by phone, email, or text.  We are happy to provide you information on pricing, availability, and features for any vehicle you may be interested in.
  • You can customize your deal, evaluate your trade-in and complete a credit application on our website.
  • We can deliver a vehicle to your home or office for you to test drive, and help begin paperwork when you're ready to buy. 
  • If you are nearing the end of your lease, we are happy to work with you remotely to assess what the best option for you is.

Call our Sales Department at the numbers below, email us at sales@darlings.com, or Browse Our Inventory

Ford VW Audi: (877) 568-7220
Honda Nissan Volvo: (877) 568-7180
Auto Mall: (877) 568-7232
Chevy: (877) 784-4271
Augusta: (877) 568-0277
Used Vehicle Center: (844) 867-4841
PARTS
Our parts departments are open for your needs!

We are here to assist you with your parts needs.  Please call ahead to confirm parts availability.

Call our Parts Department at (800) 675-1350
INSURANCE
Our insurance agency is open to help!

We are here to assist you with your insurance needs:
  • We are increasing our safety protocols to keep you safe while you are taking care of your insurance needs.
  • If you prefer not to come in, we can assist you by phone, email, or fax.
  • We can help you add or change coverage, add a new policy, make a claim, or take payment on your policy.
  • Many carriers are offering assistance to customers facing financial hardship, and we are happy to help you assess your options.
Call our Agency at (207) 992-1720,
email us at insurance@darlings.com, or
fax us at (207) 992-2797.
For After Hours Emergencies, call (207) 991-1029


COLLISION CENTER
Our collision center is open to support you!

We are here to assist you with your collision repair needs. 
  • Feel free to call ahead before visiting or to schedule your free estimate.
Call our Collision Center at (844) 689-0770
RENTAL
Our rental department is currently closed.
Current Hours: Closed to retail customers at this time
Official Updates

We will update this page as we have more information.  Click to see our complete list of updates.

Monday, May 4th, 2020 at 12:00 PM - Darling's Update
We are still sorting through the new guidelines and protocols that were updated by the State of Maine late last week.  

With these changes, Automotive Sales can now be open for business.  In light of this, our showrooms will now be open by appointment only.  This will allow us to help minimize the number of customers in our showroom, and to help maximize social distancing to ensure our team and our customers stay healthy.  As always, you can still enjoy our no-contact sales from the comfort of your home by shopping online, working with our team via phone or email, and taking advantage of our home test drive and paperwork options.  We will be keeping these great new options available to help better serve you and ensure you feel comfortable if you find yourself in need of a vehicle.

Automotive Repair was already deemed an essential service, so we will continue to be open as we have been for the past few weeks.  We encourage you to take advantage of our free pickup and delivery service, and will continue to help maximize social distance in our waiting rooms.  As always, we will treat your vehicle like our own and make sure it's properly cleaned and sanitized after it's been in our care.

In addition to opening our showrooms, our team that is interacting with customers will be wearing face coverings, in addition to some other safety protocols, and we ask that our customers do the same to help keep us all safe.  We do want to be mindful of our customers with unique needs, so if you have a medical issue that prohibits you from wearing a mask, we just ask that you notify us as you arrive at our store.  

While these measures can be an extra challenge while we all go about the first steps to returning to our regular lives, we take them in good faith that if they can be of any measure of protection for our community, our friends, our families, they will be a short-term inconvenience that we all endure together for the greater good.

A few last notes regarding our upcoming events in light of these changes:
  • The 5th Annual Jeep Show & Ride at Darling's Auto Mall in Ellsworth, scheduled for Saturday, May 9th, will be temporarily postponed.  We will be monitoring this situation continuously to see if we can postpone to a later date in the season.
  • The 11th Annual Coastal Mustang Cruise, Show & Ride at Darling's Ford in Bangor, scheduled for Saturday, June 6th, will be temporarily postponed.  We will continue to work with Winterport Dragway as the situation progresses to determine if we can reschedule.
  • We are keeping our fingers crossed for our other car shows in August and September, but will update if any additional changes are necessary.
  • The Darling's Ice Cream for a Cause truck will remain off the road at this time.  We will update if, and when, it becomes safe enough for us to be on the road this year.

Above all, we want to thank our customers and our team for being so flexible over the past few weeks as we all find our way through these times together.  We are proud to continue to find a way to serve our communities during the easy and difficult times with the same customer service you've come to expect from Darling's.

Thursday, March 26th, 2020 at 2:18 PM - Darling's Update
Like a lot of other companies, we've made a lot of changes to how we do business in the last few days. The most important thing you should know is that the team at Darling's wants to provide you with the same high-quality service that we always have, while keeping our employees and our customers as safe and healthy as possible - it's just going to look a little different for a bit while we all weather this storm together.

SALES: Our showrooms are closed per the Governor's mandate earlier this week, but we are open to serve you with several low and no-contact options if you are in the market for your next vehicle. You can browse our full inventory on our website at www.darlings.com, as well as evaluate your trade, and complete your credit application. Our representatives will be available by phone, email, or text to help get you pricing, availability, and help you get started with the sales process. We can deliver a vehicle to your home or office for you to test drive, and complete paperwork when you're ready to buy, while keeping a safe distance. Call 877-445-9838 for more information.

If you are nearing the end of your lease, we will be able to work with you to find the best option for you by phone, email, or text.

SERVICE AND PARTS: Our service and parts departments are open Monday through Saturday from 7 AM to 5 PM to help with any repairs or maintenance that cannot wait, and to continue to serve our community's healthcare workers, first responders, and business delivery vehicles. We are offering no-contact service with our early bird/late night drop-off, or our free pickup and delivery service. We are taking extra caution to keep your vehicle clean and sanitized, and we have moved our team into a rotation which allows for far fewer people in the building at one time. Call our Appointment Center at 877-445-9876 to book an appointment or for details on pickup/delivery.

INSURANCE: The Darling's Agency is open from 8 AM to 5 PM, and our team is ready to help you via phone, email, or fax with any claims or policy needs you may have. In addition, many carriers are offering assistance to customers facing financial hardships at this time, and we are happy to provide information on your options if you are in need. Call 207-992-1720 for assistance; or our after-hours emergency line at 207-991-1029.

COLLISION: Our Collision Center in Augusta is open Monday through Friday from 7:30 AM to 5 PM to help with essential collision repair. As with our other service departments, our team has gone to a rotation which allows far fewer employees in the building at one time.

GREENPOINT: Parts is open Monday through Friday from 8 AM to 5 PM for curbside pickup and delivery within 25 miles. For any needs, please call our team at (207) 989-3903 and we will gladly work with you on options. Our Sales department is closed at this time, but is open to serve you with low and no-contact options. Please reach out by email, phone, or browse our inventory at www.greenpointauto.com.

RENTAL: Our Rental centers are currently closed to retail customers, and we are offering rentals to service customers on a limited basis at this time.

Ultimately, we are all in this together. If there is anything we can help you with related to your vehicle, please don't hesitate to reach out via our page, via email at socialm@darlings.com, or via phone. We will do whatever we can to assist you remotely so that we can all stay safe. We look forward to seeing you back on the road as soon as possible.

Wednesday, March 18th, 2020 at 4:32 PM - Darling's Agency Update
Our day-to-day lives are changing rapidly every day, and for the most part, it's hard to know what to expect when you get out of bed in the morning. What you can always expect from the Darling's Agency is that we will be here when you need us, no matter what.

All of our agents are still available to serve you, just as we always have. We are ready and able to assist our customers by phone, fax, and email - let us provide the service you need without needing to leave the comfort of your own home! If you are a current client, we can work with you to take your payments over the phone via a checking account or credit card, so you don't even have to leave your home. If you are a personal client, we can still provide you quotes and information - please reach out to us at (207) 992-1720 and we'll be glad to help. For after-hours emergencies, we can always be reached at (207) 991-1029.

If you are a current client and are concerned with making your payment, please reach out to us to see what options may be available for you during this financially challenging period. We are here to help!

We have always taken pride in our personal touch, and helping our clients keep the things that are most important to them safe. While this is a change in business, we are proud to be able to provide seamless continuity to our clients in a time of uncertainty. No matter what happens, we look forward to continuing to serve you as safely as possible, in any way that we can.

Wednesday, March 18th, 2020 at 9:15 AM - Service & Sales Update
During this ever-changing situation, we are continuing to work with our team to find ways to keep them, our customers, and our community as safe and healthy as possible.

While this is subject to change as the world around us changes, at this time, we are continuing to provide the customer service and care that you know and trust from Darling's. We are proud to serve numerous emergency and first responders, healthcare practitioners, and local delivery vehicles, on a daily basis, and we feel that keeping our friends on the front line going when they have important vehicle needs is one key way we can serve our community during this situation.

To help you feel some additional peace-of-mind when you need automotive services, here are some additional measures we have put in place:

We offer no-contact service. We have early bird and night owl drop-off options, where you can leave your car for service without coming into the store. Our Team Service Managers can work with you by phone on any questions you may have on your service. When complete, you may also pay for your service over the phone and we can then leave your vehicle outside for pickup or deliver it to you. In addition, if you are unable or simply do not wish to come to the dealership, we can gladly make arrangements to pick your vehicle up from you (within 25 miles), have your service completed, and then deliver it back to you.

➡️ We offer low or no-contact sales. We have relaxed our customer greetings, and are offering warm smiles and waves instead of handshakes. We are happy to work with you to provide real photos or video walkarounds of any vehicle you may be interested in, and we can work with you to complete as much paperwork over the phone as possible to limit your time in the store. We can also arrange a time to bring your vehicle and paperwork to you to allow you to safely buy from home.

➡️ We are stepping up our cleaning game even more. Our team is disinfecting all surfaces within the store, including door handles, counters, and bathrooms. We will be working to protect your vehicle, and will be using gloves, seat covers, and steering wheel covers to help reduce touch points.

➡️ We are making it easy for our customers. We will offer no questions asked rescheduling for any sales or service appointment to any customer who is ill or has been exposed to someone with coronavirus. Please call us for assistance.

As we've all seen, this situation is changing day-to-day, and sometimes more often than that. We are monitoring it to ensure we are doing everything we can and should be doing to help our communities. If you have any questions on our Coronavirus related practices, please reach out to us at socialm@darlings.com or message our page. For any questions on service appointments, please call 877-445-9876. For any sales-related inquiries, please call 877-445-9838.

We have been proud to serve the people of Maine for over 120 years. During these turbulent times, we are grateful to be able to continue this tradition. While we don't know what will happen over the next few weeks and months, rest assured that is our honor to continue to assist you with our vehicle needs, whenever and however we best and safely can. We are all in this together!

Tuesday, March 17th, 2020 at 5:45 PM - Ellsworth Situation Update #4
We have been continuously monitoring the situation from last week at our Ellsworth stores.  We are both pleased and relieved to report that the representative who visited our stores has tested negative for the coronavirus.  Thank you to everyone for your patience as the testing took a bit longer than initially estimated.

At the end of the day, we appreciate everyone's concern and still feel it was best to be transparent to help our community and our customers make the best decision for their personal situations.  We are so grateful and our hearts have been warmed that in a stressful situation, our community has been overwhelmingly positive, kind, and gracious. We are thankful for all of the positive messages, comments, and well wishes.  It's this resilient Maine spirit that makes our communities such great ones to live, work, and play in.  We are wishing everyone wellness, health, and the comfort of solidarity as we all face this challenging situation together.

Tuesday, March 17th, 2020 at 12:54 PM - Jeep Show & Ride Update
The past week has been one of constant change and new information. There are many things happening in our state and across our nation that are necessitating changes to our everyday lives. As of yesterday, the CDC has recommended limiting gatherings of over 10 people for an estimated 8 weeks.

Our 5th Annual Jeep Show & Ride at Darling's Jeep is 55 days away; right at the outer edge of that 8 week mark. At this time, we are continuing to plan that this event will happen as scheduled on May 9th. However, as we have all seen in the past week, situations and information can change quite quickly. We will continue to monitor the situation and our plans as we move through the next few weeks, and make a final determination by early to mid-April. If we do need to make any changes to this event, we will plan to postpone it to a later date in 2020.

This is one of our favorite events, and we do not want to miss it, but we want to do everything within our control to keep our community as safe as possible. Thank you for your understanding.

Tuesday, March 17th, 2020 at 12:40 PM - Ice Cream Truck Update
The past week has been one of constant change and new information. There are many things happening in our state and across our nation that are necessitating changes to our everyday lives. As of yesterday, the CDC has recommended limiting gatherings of over 10 people for an estimated 8 weeks.

In light of this, and as we anticipate many of our events will be canceled, we will be postponing the start of our ice cream truck season to at least May 1st. We will re-assess the situation as we move through the next few weeks, and make a final determination on whether we will be on the road on May 1st by mid-April.

Making people smile and raising money for our community is at the core of our mission, and while we are disappointed that we can't start our season as early as we normally do this year, it is incredibly important to us to do everything within our control to keep our community as safe as possible. In lieu of any donations we may have accepted on behalf of great events and organizations during our first month on the road, we ask that you choose a local small business who may be hurting and find a way to support them - whether it's curbside takeout, a generous tip, purchasing a gift card for later use, or taking advantage of their shipping and delivery options. If you can't afford to do so, please share any measure of kindness you can, whether that's sharing some supplies with an elderly neighbor, offering to pick up items at a store for someone, making the most of extra time with your kids, thanking a healthcare professional who is doing double-duty, or simply giving a warm smile to a retail worker when you are re-stocking. In our 8 years on the road, we have seen the magic of kindness and generosity benefit those around us in need, and we are confident that if our communities come together to support those around us, we can all weather the storm.

Saturday, March 14th, 2020 at 6:04 PM - Ellsworth Situation Update #3
As many of you are, we are eagerly awaiting the coronavirus test results from the individual who visited our Ellsworth stores on Thursday.  Unfortunately, despite the initially predicted timeframe of 24-48 hours for test results, we are still waiting to hear the final word.  After conferring with health officials today, it is our understanding that an increase in the testing volume in the last 24-48 hours may extend the timeframe for when we hear results.  Rest assured that as soon as we do have more information, we will be sharing it.

Whenever results are communicated to us, whether they are positive or negative, whether or not it's within business hours, we plan to communicate it right away.  Any customers who have requested updates will be notified directly, as well as through updates via our primary social media channels and our website.  For all information regarding this situation, please see www.darlings.com/2020/coronavirus-updates.htm.

We are grateful for the outpouring of support we've received from our customers and our community during the past few days.  We strongly feel it's our duty to honestly and proactively communicate the facts to our team, our customers, and our community so they can make the most informed decisions for their own situation.

As we've said in a number of private messages, this is an unprecedented situation for our company, our community, and our country, and at the end of the day, we are all in this together.  We promise to be in touch as soon as we have more information.


Friday, March 13th, 2020 at 9:34 AM - Ellsworth Situation Update #2
As you are likely aware, we are monitoring the situation from yesterday at our Ellsworth stores. We have set up a central page for our ongoing updates that can be found here: www.darlings.com/2020/coronavirus-updates.htm

Here are some additional facts that we'd like to share:

✔️ This representative was on our lot when he received the call confirming that his contact had tested positively for coronavirus. As soon as he received that call, he drove directly to a local health facility for screening.

✔️ The representative was with the person who has since tested positive over the weekend. This person who has since tested positive resides outside of the state of Maine.

While we understand there is a lot of interest in our story, and we are all eagerly awaiting the results of this test, this is all of the information we currently have to share. We are expecting results from the representative who was exposed within the 24-48 hour timeframe and will communicate accordingly once we receive those results.

If you have any concerns, or visited Darling's Auto Mall in Ellsworth or Darling's Chevy in Ellsworth yesterday and wish to be notified when test results are available, please message our page (or email us at socialm@darlings.com) with your name and email or phone number. We will reach out to you directly as soon as we have updated information to share.

Thursday, March 12th, 2020 at 8:55 PM - Ellsworth Situation Update #1
Out of an abundance of caution, we want to share some information with our customers who may have visited Darling's Auto Mall or Darling's Chevrolet in Ellsworth today. We were informed by one of our vendors this afternoon that a photographer of their auction company who had been on our lot had also recently been in contact with an individual who just tested positive for COVID-19. The representative is currently exhibiting no symptoms, but has since been tested for the virus and is expected to have results within 24-48 hours.

Once we were notified, we determined where this person was in our building, on our lot, and what employees they interacted with. We determined that between both stores, they had very limited contact with three employees, and visited limited locations within our stores. To the best of our determination, this representative did not have direct interaction with any customers during his visits to our stores. As the CDC has stated that this virus can live on surfaces, our team has been cleaning and sanitizing our buildings even more extensively than we had been since we were notified, particularly in the areas that this representative was present.

In light of this, the three employees who had contact with this representative have been sent directly home to self-quarantine until we receive the representative's test results. Our entire team has been notified of this situation. We will reassess the situation and communicate the appropriate information as soon as we receive the representative's test results.

We sincerely hope any possible transmission risk is extremely low; however, we understand that this can be a very scary and stressful situation. As such, we are keeping a close eye on CDC and public health recommendations and are exercising every measure of caution we can to keep our customers, team members, and communities safe. We are grateful to our vendor for communicating this possible risk to us as soon as they were aware, and for our team for their utmost cooperation as we work through this situation. We wish nothing but the best of health to this representative.

If you have any concerns, or visited our store today and wish to be notified when test results are available, please message our page (or email us at socialm@darlings.com) with your name and phone number. We will reach out to you directly as soon as we have updated information to share.

Thursday, March 11th, 2020 at 9:55 AM - Coronavirus Policy Updates
As we are all well aware, our country and our world is facing the spread of COVID-19, a novel coronavirus. While there have not yet been any confirmed cases in Maine, or in our local communities, we are making every effort to be conscientious and aware of the situation as it evolves. While there is a lot of seemingly conflicting information about the severity, the symptoms, the spread, and the significance of this disease, what we do know is that we take our employee and customer health seriously.

At this time, here are some of the key steps Darling's is taking at all of our locations to help keep our customers and employees healthy and well:

✔️ We are relaxing our customer greetings. While we all appreciate a strong handshake, we are temporarily suspending our traditional greetings, and we are encouraging our team to greet our customers with waves and warm smiles instead.

✔️ We are making it easy for our customers. We will offer no questions asked rescheduling for any service appointment to any customer who is ill. Please contact our Appointment Center at 877-445-9876 for assistance.

✔️ We are encouraging employees and customers to practice good hand washing hygiene. We will ensure there are fully-stocked soap dispensers in break rooms and bathrooms at all times.

✔️ We are increasing our protection measures. We are ensuring a full supply of hand sanitizer and disinfectant wipes in each workspace, as well as providing gloves to team members who interact with customer vehicles. We will be increasing our cleaning protocols and frequency and will be disinfecting regularly, particularly in high-traffic areas.

✔️ We are encouraging our team to stay home if they are sick.

We will continue to monitor all updates from our state and national health organizations, and review our plan and adjust going forward. We care about the health and safety of all of our team members and customers, and want to do our part to help prevent the spread of this disease as much as possible. Thank you for your cooperation and understanding as we navigate this ever-changing situation!
Expert Tips for Keeping your Vehicle Running Well During Times of Minimal Driving
  • Start your vehicle at least once a week. If you are able, take it for a short ride - even just around the block - and listen for any new noises or changes.
  • Keep your gas tank as full as possible. This helps keep your tank from rusting, and also keeps you prepared in case of any unexpected trips you may need to take.
  • Check to make sure the doors are properly closed. This helps keep your battery from being drained, and also keeps your door hinges in good alignment.
  • At least once a week, walk around your vehicle and do a quick visual inspection. See if any of the tires look low, and if they do, check them with a tire pressure gauage. Take a peek underneath for any leaking fluids.
  • If possible, keep your vehicle in the garage.
If anything seems out of the ordinary, please give us a call - we're glad to help you make sure your vehicle is staying healthy during isolation!